Ulta Beauty in New Baltimore, Michigan

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• Lauren Johnson

  Posted May, 18 2019

  So the is the second time ULTA ruined my Hair. The first time I wanted Lavender hair and it turned into dark purple. Then they wore going to charge me to fix it. They ended up giving me a gift card because they wouldn't refund my money! (like I would ever want to go there again and have that stylist try to fix it) This was at the Chesterfield Location. Then I went to The Warren Location. they got my hair back to blond but that damage to my hair was heart braking It was so bad that I had to get a Pixie cute because it looked so unhealthy!!!!!!! Well I really like the girl Melissa who fix my hair to the Troll purple to a cute blond pixie cute. So I only made appointments with her to get my hair back to a healthy state. However, This last time I made an to see her. When I got there a new person I never seen before told me that Mellissa had a meeting and she would be doing my hair. At first I wasn't sure but the new stylist told me that she knew about my history and she would take good care of me. I asked for a golden blond Ambre and when she was done it looked like the top of my hair was red/orange and the bottom was blond. To say I was mad is an understatement!!! My hair was finally at a good length and was actually getting healthy again. now, for them to fix it AGAIN it would lead to more damage to my hair. I got an appointment with Mellissa The next day and the whole time she was giving me attitude saying that it really wasn't that bad. ("Not that bad" There wore patches of blond because the red didn't take to my hair!!!) I just left I WILL NEVER be going back there again. My husband told me to get my money back but they would only give me a gift card like last time and I am not risking it again!!!! I DO NOT WANT THIS TO EVER HAPPEN TO ANYONE ELSE!!! So please do not go here!!!! JCPenny Solon is Way better and it is a little cheaper then this place! In Total I spend over 400-500 just to get my hair back to the way it was!!! DO NOT COME HERE!!!

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